Who We Are
Our F45 Training Midtown Phoenix family is looking to grow our team with a driven, optimistic and community-focused Membership Advisor. This role is responsible for supporting our membership growth, inclusive of lead follow-up, trial conversion, member experience and some support of day-to-day studio operations.
This role is ideal for someone who loves people, thrives in a fast-paced fitness environment, is motivated by goals and believes deeply in the power of health and fitness. The right candidate will be comfortable working independently, executing routine tasks consistently and taking initiative when opportunities arise.
This is a part-time role with required evening and weekend availability.
Role Overview:
The Membership Advisor works closely with Studio Ownership and the coaching team to:
- Drive membership growth through lead follow-up, trial conversion, referrals and grass roots marketing efforts
- Create a welcoming, high-energy experience for prospective and current members
- Support daily studio operations, cleanliness and front desk processes
- Represent the F45 Training Midtown Phoenix brand with professionalism, positivity and pride
- Execute recurring tasks independently while identifying opportunities to improve the member and prospect experience
This role is a great fit for someone who wants to grow within a boutique fitness environment and contribute directly to the studio’s sales, service, and community-building efforts. The ideal candidate is excited about expanding their leadership, responsibility and impact within the studio.
Key Responsibilities:
Sales + Membership Growth
- Consistently support monthly sales and membership growth goals
- Manage lead follow-up through phone, text, email and in-person conversations
- Conduct engaging consultations with trialers and prospective members
- Help prospective members understand F45, our training style, membership options and the value of joining the studio
- Support trial member conversion through timely follow-up, relationship-building and membership presentations
- Assist with referral campaigns, reactivation outreach, local marketing initiatives and community partnerships
- Maintain organized lead tracking, follow-up tasks and sales pipeline activity within studio systems
- Take initiative to identify opportunities to increase trial bookings, improve show rates and support membership conversion
Member Experience + Community Building
- Deliver exceptional customer service to every prospect, trialer, and member
- Create a welcoming and energetic front-of-house experience before, during and after classes
- Build strong relationships with members and help foster a positive studio community
- Support new member onboarding and engagement to improve retention
- Assist with member check-ins, account questions, payment questions and customer care follow-ups
- Ensure every person who walks through our doors feels seen, supported, and valued
Qualifications:
- Must have consistent evening and weekend availability, some flexibility may be required for studio events, community outreach, team meetings, or special promotions
- 1+ year of sales experience preferred; fitness or boutique fitness experience is a plus
- Comfortable with consultative sales, lead follow-up and goal-driven performance
- Strong customer service skills with a confident, positive and approachable personality
- Highly organized with strong attention to detail
- Comfortable learning and using studio software and communication tools, including MindBody, Loyalsnap, Google Suite and related platforms
- Able to work independently, execute routine tasks with minimal oversight and take initiative where appropriate
- Passionate about health, wellness, fitness, and helping others succeed
- Strong written and verbal communication skills
- CPR/AED certified or willing to obtain preferred
Benefits:
- Free membership at F45 Training Midtown Phoenix
- Competitive hourly pay + performance-based commission/bonuses
- Fun, supportive and high-energy team environment
- Opportunity to grow with a community-focused boutique fitness studio
We embody and live our brand. We are natural team players who have big ideas. We know that a strong team is a diverse team, and we use diversity as a means to get creative and build a company that changes lives. Most importantly, at F45, we care about each other. We have fun, solve problems and hand out a ton of high-fives.
CULTURE THAT CRUSHES IT
Our mission at F45 is to create the world’s greatest workout. This isn’t only about creating an unbelievable fitness experience—it’s about building a community and culture. As evidenced by HQ and every F45 studio around the world, culture isn’t just about appearance. It’s about our core beliefs, how we treat each other, how we make decisions, and most importantly, bringing a sense of fun and friendship to everything we do.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to F45 Corporate.
Applicants, please be aware your data collected is governed by F45's privacy policy. Please see the F45 privacy policy for details.
